Returns & Exchanges
At DonJoy, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't the perfect fit, you can return or exchange them within 30 days of delivery provided they are in original, unworn condition with tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging, ensuring all designer tags and security seals remain intact to qualify for a refund.
Attach the Label
Download and print your prepaid shipping label from the portal and securely affix it to the outside of your return package.
Drop Off & Refund
Drop your package at any authorized carrier location; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing